Shipping policy
Introduction
This Shipping Policy explains how orders placed through casalx.shop are prepared, dispatched and delivered.
By placing an order, customers acknowledge the delivery information presented during checkout and the terms of this Shipping Policy.
For shipping enquiries:
Email: info@casalx.shop
Free Standard Shipping
casalx.shop provides:
Free Standard Shipping on all orders.
There is no standard shipping fee charged to customers for ordinary orders unless a different optional delivery service is clearly selected and priced during checkout.
Estimated Delivery Time
Our normal estimated delivery timeframe is:
15–20 calendar days.
This timeframe is an estimate rather than an absolute guarantee unless we expressly confirm a guaranteed delivery date.
The estimated delivery timeframe may include reasonable order processing, preparation, dispatch and carrier transit time.
Order Processing
After an order is submitted, we may verify:
- Payment authorisation;
- Product availability;
- Delivery information;
- Fraud-prevention checks; and
- Other information reasonably necessary to fulfil the order.
Orders may require additional processing where payment details, delivery information or other information needs clarification.
Order Confirmation
Customers should provide a valid email address during checkout.
Order confirmation and subsequent shipping information may be sent electronically.
Customers should review order confirmation information promptly and notify us if they identify a material error.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
The address should include all information reasonably necessary for successful delivery.
If a customer becomes aware that an address is incorrect, they should contact us promptly at:
We cannot guarantee that an address can be changed once fulfilment or shipment has begun.
Incorrect Addresses
Where an order cannot be delivered because the customer provided an incomplete or incorrect address, additional delivery or reshipping costs may arise.
We will handle these situations reasonably and in accordance with applicable consumer law.
Nothing in this section permits us to charge a customer for a delivery failure caused by our own error.
Dispatch
Customers may receive a dispatch or shipping confirmation when their order has been handed to the relevant fulfilment or delivery provider.
Where tracking is available, tracking details may be provided.
Tracking information can sometimes take additional time to update after a parcel has entered the carrier's network.
Multiple Shipments
An order containing multiple products may occasionally be dispatched in more than one parcel.
Different parcels may arrive on different dates.
The customer will not be charged additional standard shipping simply because an order is divided into multiple shipments.
Delivery Delays
Although our usual delivery estimate is 15–20 calendar days, delays may occasionally occur.
Possible causes include:
- Severe weather;
- Carrier disruption;
- Peak seasonal demand;
- Customs or border procedures where relevant;
- Transportation disruption;
- Incorrect delivery details;
- Security checks;
- Public holidays;
- Industrial action;
- Natural disasters;
- Government restrictions; or
- Other circumstances outside our reasonable control.
Where we become aware of a significant delay affecting an order, we will take reasonable steps to communicate with the customer.
UK 30-Day Delivery Rule
Unless another delivery period has been agreed with the customer, UK distance-selling rules generally require goods to be delivered within 30 days.
By presenting an estimated 15–20 calendar day delivery period before purchase, casalx.shop aims to provide customers with clear delivery expectations.
If delivery is materially delayed, customers should contact us so that we can investigate and provide an appropriate resolution under applicable law.
Lost Parcels
If tracking indicates that a parcel may be lost or if an order has not arrived within a reasonable period after the expected delivery date, the customer should contact:
We may investigate the shipment with the relevant carrier or fulfilment provider.
Customers should not be required to bear the loss of goods where risk legally remains with us.
Risk During Delivery
Where we arrange the carrier, risk of accidental loss or damage generally remains with the seller until the customer, or another person identified by the customer other than the carrier, physically receives the goods.
Different rules may apply where a customer independently appoints a carrier that we did not offer, where permitted by law.
Damaged Parcels
If a parcel arrives visibly damaged, customers should document the condition where reasonably possible and contact us promptly.
Photographs of the parcel, shipping label, packaging and damaged product may help us investigate.
Customers should retain packaging until the claim has been assessed where reasonably practicable.
Missing Items
If a parcel arrives but an expected product is missing, customers should check whether the order has been divided into multiple shipments.
If no separate shipment is shown, contact us at info@casalx.shop.
Failed Delivery Attempts
Carriers may make one or more delivery attempts or may redirect a parcel to a collection point where available.
Customers are responsible for following legitimate carrier collection instructions.
Failure to collect an order does not automatically cancel the purchase contract.
Customers who wish to cancel an eligible distance contract should notify us clearly in accordance with our Return and Refund Policy.
Refused Deliveries
Refusing a parcel is not always the same as giving legally effective notice of cancellation.
Customers intending to exercise a cancellation right should also email:
This helps us process the cancellation and refund correctly.
Customs and Import Matters
Where goods are dispatched across international borders, customs procedures may affect delivery times.
Where any import taxes, duties or similar charges could lawfully be payable by a customer, relevant information should be presented through the store or checkout where applicable.
We will not deliberately conceal mandatory charges.
Delivery to Secure Locations
Where a customer authorises a carrier to leave a parcel in a designated safe place or with a nominated person, this may affect delivery evidence and responsibility depending on the circumstances.
Customers should use safe-place instructions carefully.
Changes to Orders
Once an order enters fulfilment, we may be unable to change the products, quantity or address.
Customers needing assistance should contact us as soon as possible.
Cancellation Before Dispatch
Customers may contact us at info@casalx.shop if they wish to cancel an order before dispatch.
Where cancellation can be completed before fulfilment, we will process it accordingly.
Where the order has already been dispatched, applicable distance-selling cancellation and return procedures will apply.
Returns
Shipping and delivery issues are separate from the customer's right to return or reject qualifying goods.
For information concerning cancellation, faulty goods, returns and refunds, please refer to our Return and Refund Policy.
Refunds for Undelivered Orders
Where an order is confirmed as lost or cannot be delivered and the customer is legally entitled to a refund, the appropriate refund will be issued using the applicable payment method and legal procedure.
Third-Party Fulfilment
We may use third-party logistics, fulfilment or delivery partners to help process and deliver orders.
The use of a third-party service provider does not remove statutory responsibilities that applicable law places on casalx.shop in relation to its customers.
Customer Responsibilities
To support successful delivery, customers should:
- Provide a complete and accurate address;
- Provide appropriate contact information;
- Review confirmation emails;
- Monitor available tracking information;
- Respond to reasonable carrier requests; and
- Contact us promptly if a delivery issue arises.
Changes to Shipping Policy
We may update this Shipping Policy as operational requirements or applicable laws change.
Changes will apply prospectively and will not improperly remove contractual or statutory rights relating to orders already placed.
Shipping Contact
For assistance with shipping, tracking or delivery:
casalx.shop
Email: info@casalx.shop
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